Тепрь намедни звонит мне Comcast и предлагает себя вместо Vonage-sucker-a. Кто нибудь знает этого нового сакера?
Если уйти от Vonage suckera, нет ли у них скрытых чарджей как написано внизу?
So, completely frustrated by all this, we decided to cancel. We learned in an email that it's a $40 charge, and we must cancel by phone. We haven't even received the equipment ( we ordered it 2 days ago) and we already owe them $40, and, oh yeah, WE CAN'T GET THEM ON THE GODDAMN PHONE. $40 to cancel something we never received, is this a joke? It's clear they care more about getting as many customers as quickly as possible rather actually building a long term business. Fuck you Vonage.
http://damienkatz.net/2004/10/vonage-sucks.html
This page contains my personal experiences and opinions. Your own experiences may be quite different.
If you think for one second that I'm the only one who's been mistreated by Vonage, just try this:
Go to Google.com and search for vonage sucks - no punctuation, quotes, or anything else. Just the two words.
Then - if you'd like your mind blown away - log onto http://www.vonagesucks.com. You will never believe who it's registered to. Check this link, and check this link, too. Don't miss this link.
In November, 2005, I subscribed to Vonage. Since then, the nightmares have continued endlessly.
First, trying to contact "Customer Abuse" is practically impossible - unless you don't mind being on hold for 45-90 minutes, and, frequently, twice as long. However, if you're buying (in other words, ready to spend money), the representatives can't get on the phone fast enough. They WANT your credit card number, yes, indeed, they do!
Once you discover the "Customer Abuse" rep has absolutely no authority to help you with your problems, you request a manager or supervisor. By now, you've discovered that the "Customer Abuse" employees have a very difficult time speaking English. To the best of my knowledge, Vonage's "Customer Abuse" center is populated with employees from India or Pakistan. So if you can understand their high speed, incoherent babbling, you're far more competent than I am. On at least 6 occasions, I couldn't understand one word. The majority simply cannot speak English.
My request for a manager or supervisor rewarded me with another 45-120 minutes on hold, and nothing but more lack of authority to actually do anything to resolve the problems.
One of Vonage's "features" is a "referral service", in which they give you two months free service for anyone you get to sign up with Vonage. They credit this to your account, and consequently don't charge your credit card for 2 months.
In December, 2005, I referred a friend who signed up with Vonage. After repeated calls from both my referred friend and myself, three different Vonage "billing supervisors" acknowledged that the 2 month credit was due to my account, and would be applied immediately.
http://www.sl-prokeys.com/vonage/vonage.htm
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Может оказаться существенно дороже, особенно если по нему звонить в заграницы и/или докупить пакетов доп-сервисов типа caller id, call waiting, voicemail.
